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Resume

Work Experience

MathWorks

UX Researcher

Oct. 2021 - Present

Natick, MA

  • Supported strategic initiatives such as automation, 0-1 feature, and GenAI that reduce users' code-writing effort in the MATLAB Graphics and App Building area. 

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  • Conducted qualitative and quantitative research using creative methodologies to gain insights into users' current experiences, needs, and pains. Leveraged findings to propose design requirements and innovative solutions. 

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  • Collaborated with cross-functional stakeholders to identify key user roles, goals, and workflows within our product domain. Created 6 user profiles that are used across the teams and incorporated them in multiple internal documents.

University of Michigan

UX Researcher

Sep. 2019 - Sep. 2021

Ann Arbor, MI

  • Led end-to-end research following the AGILE framework, effectively acknowledging user needs, making design iterations based on user feedback, and delivering new features.

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  • Mentored fellow UX Researchers by providing preliminary feedback on research protocols and summary documents, fostering a collaborative and knowledge-sharing environment. 

Project Experience

Sep. 2019 - Dec. 2019

UX Specialist

PawnGuru

Ann Arbor, MI

  • Assisted in the transfer of a web-based platform to a mobile app to better integrate the product with pawnshop owners’ daily workflow.

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  • Conducted 4 semi-structured interviews and created personas. Used the research result to make decisions regarding features and processes and designed a high-fidelity wireframe with Adobe XD.

Sep. 2019 - Dec. 2019

UX Researcher

Michigan Foster Care Closet

Ann Arbor, MI

  • Conducted 4 contextual inquiries to understand stakeholders' current workflow, problems, and needs.

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  • Analyzed findings with an affinity diagram and came up with an automated workflow that shortened the checkout time for over 100 local foster families by 80%.​

Jan. 2021 - Apr. 2021

UX Researcher & Designer

BunBite

Ann Arbor, MI / Remote

  • Investigated the competitive landscape and user needs of food-delivery apps and services. 

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  • Performed exploratory and iterative research to create the prototype that best promotes user experience.

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  • Designed a multi-store delivery app prototype that satisfies users' needs of exploring different flavors either for themselves or with a group of friends.​

Education

2019 - 2021

University of Michigan

MS in Information

Huaman-Computer Interaction

Ann Arbor, MI

2015 - 2019

University of Pittsburgh

BS in Psychology

Graduated with Honors

Pittsburgh, PA

Professional Skillset

UX Research

A/B Testing

Contexual Inquiry

Survey Design and Analysis

Card Sorting

Focus Group

Usability Testing

Competitive Analysis

Google Analytics

User Interview

Concept Testing

Diary Study

UX Design

Adobe Creative Suite

​Persona Design

Sketching

Figma

Rapid Prototyping

Storybording

Programming

MATLAB

Python

SQL

HTML, CSS, JavaScript

R

Tableau

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