Resume
Work Experience
MathWorks
UX Researcher
Oct. 2021 - Present
Natick, MA
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Supported strategic initiatives such as automation, 0-1 feature, and GenAI that reduce users' code-writing effort in the MATLAB Graphics and App Building area.
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Conducted qualitative and quantitative research using creative methodologies to gain insights into users' current experiences, needs, and pains. Leveraged findings to propose design requirements and innovative solutions.
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Collaborated with cross-functional stakeholders to identify key user roles, goals, and workflows within our product domain. Created 6 user profiles that are used across the teams and incorporated them in multiple internal documents.
University of Michigan
UX Researcher
Sep. 2019 - Sep. 2021
Ann Arbor, MI
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Led end-to-end research following the AGILE framework, effectively acknowledging user needs, making design iterations based on user feedback, and delivering new features.
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Mentored fellow UX Researchers by providing preliminary feedback on research protocols and summary documents, fostering a collaborative and knowledge-sharing environment.
Project Experience
Sep. 2019 - Dec. 2019
UX Specialist
PawnGuru
Ann Arbor, MI
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Assisted in the transfer of a web-based platform to a mobile app to better integrate the product with pawnshop owners’ daily workflow.
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Conducted 4 semi-structured interviews and created personas. Used the research result to make decisions regarding features and processes and designed a high-fidelity wireframe with Adobe XD.
Sep. 2019 - Dec. 2019
UX Researcher
Michigan Foster Care Closet
Ann Arbor, MI
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Conducted 4 contextual inquiries to understand stakeholders' current workflow, problems, and needs.
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Analyzed findings with an affinity diagram and came up with an automated workflow that shortened the checkout time for over 100 local foster families by 80%.​
Jan. 2021 - Apr. 2021
UX Researcher & Designer
BunBite
Ann Arbor, MI / Remote
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Investigated the competitive landscape and user needs of food-delivery apps and services.
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Performed exploratory and iterative research to create the prototype that best promotes user experience.
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Designed a multi-store delivery app prototype that satisfies users' needs of exploring different flavors either for themselves or with a group of friends.​
Education
2019 - 2021
University of Michigan
MS in Information
Huaman-Computer Interaction
Ann Arbor, MI
2015 - 2019
University of Pittsburgh
BS in Psychology
Graduated with Honors
Pittsburgh, PA
Professional Skillset
UX Research
A/B Testing
Contexual Inquiry
Survey Design and Analysis
Card Sorting
Focus Group
Usability Testing
Competitive Analysis
Google Analytics
User Interview
Concept Testing
Diary Study
UX Design
Adobe Creative Suite
​Persona Design
Sketching
Figma
Rapid Prototyping
Storybording
Programming
MATLAB
Python
SQL
HTML, CSS, JavaScript
R
Tableau