Resume
Work Experience
MathWorks
UX Researcher
Oct. 2021 - Present
Natick, MA
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Supported strategic initiatives such as automation, 0-1 feature, and GenAI that reduce users' code-writing effort in the MATLAB Graphics and App Building area.
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Conducted qualitative and quantitative research using creative methodologies to gain insights into users' current experiences, needs, and pains. Leveraged findings to propose design requirements and innovative solutions.
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Collaborated with cross-functional stakeholders to identify key user roles, goals, and workflows within our product domain. Created 6 user profiles that are used across the teams and incorporated them in multiple internal documents.
University of Michigan
UX Researcher
Sep. 2019 - Sep. 2021
Ann Arbor, MI
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Led end-to-end research following the AGILE framework, effectively acknowledging user needs, making design iterations based on user feedback, and delivering new features.
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Mentored fellow UX Researchers by providing preliminary feedback on research protocols and summary documents, fostering a collaborative and knowledge-sharing environment.
Project Experience
Sep. 2019 - Dec. 2019
UX Specialist
PawnGuru
Ann Arbor, MI
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Assisted in the transfer of a web-based platform to a mobile app to better integrate the product with pawnshop owners’ daily workflow.
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Conducted 4 semi-structured interviews and created personas. Used the research result to make decisions regarding features and processes and designed a high-fidelity wireframe with Adobe XD.
Sep. 2019 - Dec. 2019
UX Researcher
Michigan Foster Care Closet
Ann Arbor, MI
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Conducted 4 contextual inquiries to understand stakeholders' current workflow, problems, and needs.
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Analyzed findings with an affinity diagram and came up with an automated workflow that shortened the checkout time for over 100 local foster families by 80%.
Jan. 2021 - Apr. 2021
UX Researcher & Designer
BunBite
Ann Arbor, MI / Remote
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Investigated the competitive landscape and user needs of food-delivery apps and services.
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Performed exploratory and iterative research to create the prototype that best promotes user experience.
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Designed a multi-store delivery app prototype that satisfies users' needs of exploring different flavors either for themselves or with a group of friends.
Education
2019 - 2021
University of Michigan
MS in Information
Huaman-Computer Interaction
Ann Arbor, MI
2015 - 2019
University of Pittsburgh
BS in Psychology
Graduated with Honors
Pittsburgh, PA
Professional Skillset
UX Research
A/B Testing
Contexual Inquiry
Survey Design and Analysis
Card Sorting
Focus Group
Usability Testing
Competitive Analysis
Google Analytics
User Interview
Concept Testing
Diary Study
UX Design
Adobe Creative Suite
Persona Design
Sketching
Figma
Rapid Prototyping
Storybording
Programming
MATLAB
Python
SQL
HTML, CSS, JavaScript
R
Tableau